Confidentiality & Discretion
All orders are shipped in discreet packages that do not bear logos, or other features of our site, and without any reference being made to their contents.
The accompanying documents (proof of purchase) are placed inside the package, are anonymous and only mention the "Retail Customer" designation. The sender of the parcel is our company, which bears a name other than that of its stores and the e-shop (ie does not mention the erosart distinctive title), so as not to link to the website and not to publish the content of packaging.
Terms of delivery - Shipping
The products will be shipped to the address you have indicated with the courier service unless you wish the package to remain at the offices of the courier in your area so you can pick it up yourself. Orders are shipped within 48 hours, provided the selected products are readily available at the company's warehouses. In areas where the order cannot be shipped by courier, the shipment is by regular post and the shipment time is the one provided by the Greek Post Offices. Shipments take place daily, except Saturday, Sunday and public holidays in Greece.
Shipping costs vary according to the payment:
Greece Athens & County - Single Cost: 6.00€
Orders to Greece over 99€ EUR: Free shipping
Cyprus delivery Cost: 12.50€
Orders to Cyprus over 119€ EUR: Free shipping
Customers reserve the right to return the purchased products without having to disclose the reasons for their return within ten (10) business days of receipt. In this case the cost of returning the products is borne by the customers.
If the ordered product is different from the one received by the customer (due to an error by our company or its suppliers), the customer is entitled to return the product within ten (10) business days of receipt. In this case shipping costs (return cost) of products are borne by erosart.gr
Returns are accepted only if the products you wish to return are in the same condition in which you received them, i.e. they have not been unsealed, or their packaging has been tampered with, along with your retail receipt or invoice.
Returns to resize clothing and footwear are accepted within ten (10) business days, provided that despite opening the package to determine inappropriate size, the product is in excellent condition and free of damage indicating its prior use. In this case the cost of returning the products is borne by the customers. Because the size probability is significant (given that all clothing and footwear is imported from Europe and America), we recommend our customers in the Attica region to visit our store in Maroussi to have the opportunity to try the items before buying them.
In order to return the products you purchased, you must first contact us by phone at +30 210 6914030, or by fax +30 210 6914175, or by e-mail: firstname.lastname@example.org
The address to which the products must be returned is:
EROSART 105 Kifisias Avenue, Marousi
In case of return of the products and depending on the way you chose to pay for your order and the way they are being returned, your refund will be completed within thirty (30) days from the date we receive the products.
Security Terms / Privacy
A prerequisite for starting a transaction between us is the disclosure of some of your personal information. When you place an order, we will ask for your full name, the address to which the products sold will be sent, a telephone, landline or mobile number, which will be used to serve you best, your email address etc. and if you choose to make payments by credit card, the number and expiration date.
Our company strictly adheres to the principles of personal data protection, provided by the relevant laws and international conventions, will not make any unauthorized use without your prior use. The Website does not in any way disclose, publicize, sell, exchange any personal information or information that you trust. Exceptionally you may be provided with personal information by the company, always following the statutory procedure, when this is required and required by a Public Authority, court, etc.
Some of the information required to engage users in certain Web site services is for statistical purposes only. The user can request the deletion of his data from our files at any time if he so wishes. The Website is not responsible for the content of third-party websites that may lead to links contained therein. The Website is not responsible for any positive or consequential damage to the visitor's use of, or any of the information contained therein. The Website considers that its users have read the present and have fully accepted all terms and conditions of use of the site.
The Website reserves the right to update its suppliers with sales statistics, but will in no way contain personal information that may lead to the identification of individuals.
Your personal information is carefully guarded by the Company in accordance with the provisions of Greek law (Law 2472/1997 on the protection of individuals and personal data), supplemented by the decisions of the Chairman of the Committee on the Protection of Personal Data, PD 207/1998 and 79/2000 and article 8 of Law 2819/2000 as well as Law 2774/1999 and European law
(Directives 95/46 / EC and 97/66 / EC).
Erosart.gr uses the SSL protocol, with 128bit encryption (most powerful today), for secure on-line trading. This will encrypt all your personal information, credit card number, name and address so that they cannot be read or changed when they are transferred online.
The SSL (Secure Sockets Layer) protocol is today the worldwide standard for the certification of web sites for web users and for the encryption of data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by one mechanism that automatically checks if the data has changed during the transfer.