Shipping

Free delivery with BOX NOW & from 35€ with Courier

  • BOX NOW Delivery in a Locker: FREE
  • Shipping to Attica region 1 – 2 days: 6,00€
  • Shipping outside Attica region 2 – 4 days: 6,00€
  • Next day shipping to Attica region for orders placed by 12:00 AM.
  • Pick up and collect from our store 105 Kifisias Ave. – Marousi

 

Payment

Our online store accepts payments in the following ways:

  • Payment with cards by VIVA payments
  • Cash on delivery (no extra fees applied)
  • Payment in our store in Marousi upon pick up

Returns

RETURNS IN SEX TOYS AND LINGERIE ARE NOT ACCEPTED

In order to protect the health of customers, objects (underwear and sex toys) that come into contact with the genitals, or may be inserted into body cavities (vagina, anus, mouth), can become a cause of germ transmission. To prevent the transmission of sexually transmitted diseases, common communicable diseases and skin diseases, EROSART will never sell an item to a subsequent customer once it has left the store in the hands of another customer, even for a short period of time. For this reason, all toys are checked for proper operation before being removed from the store.

Given that EROSART wishes to have satisfied customers, every toy that has a mechanism (vibrators, pumps, etc.) is checked for proper operation before shipping, so it is almost impossible for customers to receive defective products, and every toy which does not have a mechanism is checked for its good construction.

Our online store accepts returns on other products under the following conditions:

  • Returns within 14 days of receipt.
  • Returns accepted only if the products you wish to return are in the same condition as when you received them i.e without the seals being broken or the package being violated, along with proof of purchase or invoice.
  • Return costs are the responsibility of the customer.
  • To return the products that you have purchased you should first contact us by phone at 2106914060 or by e-mail at info@erosart.gr

Confidentiality & Discretion

All orders are shipped in discreet packages that do not bear logos, or other features of our site, and without any reference being made to their contents.The accompanying documents (proof of purchase) are placed inside the package, are anonymous and only mention the “Retail Customer” designation. The sender of the parcel is our company, which bears a name other than that of its stores and the e-shop (ie does not mention the erosart distinctive title), so as not to link to the website and not to publish the content of packaging. You can also ask us in the comments of your order if you wish to collect from the courier office.

All orders are sent in discreet packaging that does not bear logos, or other features of our website and without any reference to reveal their content.

Shipping

The products will be sent to the address you have indicated by a courier service, unless you wish the package to remain at the offices that the courier service has in your area, so that you can collect it yourself.
We have stock in most of our products. This allows us to deliver even within 24 hours in Attica and up to 3 days outside Attica for orders received by 12:00pm.
In areas where it is not possible to send the order through the courier service, the shipment is made by ordinary mail and the shipping time is that provided by the Greek Post Office.
Shipments are made daily, excluding Saturdays, Sundays and Greek public holidays. Shipping costs are configured
depending on the size of your order
DELIVERY DELAY – CAUSE INVESTIGATION
In the event that for some reason your order is not delivered within four (4) working days, please contact our company immediately, so that the reason for the delay can be investigated, in cooperation with the courier company.

Returns

Right of Withdrawal

We follow European and Greek Legislation. Only as a Consumer, you have the right of withdrawal (cancellation) within fourteen (14) days from the date of receipt of the product. This does not apply to products related to personal hygiene. After this 14 day “cooling off period” the order is irrevocable. If it involves a return, it should only be done with our consent. Our Company follows the European and Greek legislation (Law 2251/1994 on Consumer Protection, directive 2000/31/EC, directive 97/7/EC, Decree 131/2003, directives of the Consumer Protection Agency) which govern consumer rights, e-commerce, distance contracts and internet transactions. According to them, the customer has the right of withdrawal (resignation, to withdraw from the order) within a period of fourteen (14) days from the date of purchase, without questions.
If the product ordered is different from the one received by the customer (due to an error by our company or its suppliers), the customer is entitled to return the product within fourteen (14) days from the date of receipt. In this case, the shipping costs (return costs) of the products are borne by erosart.gr

RETURNS IN SEX TOYS AND LINGERIE ARE NOT ACCEPTED

In order to protect the health of customers, objects (underwear and sex toys) that come into contact with the genitals, or may be inserted into body cavities (vagina, anus, mouth), can become a cause of germ transmission. To prevent the transmission of sexually transmitted diseases, common communicable diseases and skin diseases, EROSART will never sell an item to a subsequent customer once it has left the store in the hands of another customer, even for a short period of time. For this reason, all toys are checked for proper operation before being removed from the store.

Given that EROSART wishes to have satisfied customers, every toy that has a mechanism (vibrators, pumps, etc.) is checked for proper operation before shipping, so it is almost impossible for customers to receive defective products, and every toy which does not have a mechanism is checked for its good construction.

RETURNS IN OTHER PRODUCTS

Please read the details below: Product returns or exchanges are subject to the following terms and conditions: 1) The customer and buyer are responsible for shipping costs. 2) Products are returned in excellent product and packaging condition. 3) The sealed package of the products which come in a sealed package from their manufacturer must not have been opened.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.
Returns on clothing and footwear for a size change are accepted within ten (10) working days, provided that despite opening the package to determine the inappropriate size, the product is in excellent condition and without wear that would indicate previous use. In this case, the cost of returning the products is borne by the customers. Because the possibility of size mismatch is significant (given that all clothes and shoes are imported from Europe and America), we recommend our customers from Attica to prefer to visit our store in Maroussi to have the opportunity to try on the items these before they buy them.

To return the products that you have purchased you should first contact us by phone at 2106914060 or by e-mail at info@erosart.gr

The return address should be:

EROSART
105 Kifisias Ave.
Marousi 15124


Payment methods

Our online store accepts the following payment methods:

  • Payment by Credit Card
  • Payment by Debit Card
  • Cash on Delivery

Payment by credit or debit card: The erosart.gr online store accepts all VISA, MAESTRO and MASTERCARD credit cards. REALISTIC DREAMS Ltd. recognizes the importance of the security of Personal Data as well as electronic transactions and has taken all the necessary measures with the most modern and advanced methods to ensure maximum security. All transactions performed using a credit or debit card are processed through Viva Wallet. For Viva Wallet, transaction security is a top priority.

Under no circumstances will your personal information be transmitted to another organization or partner of REALISTIC DREAMS EPE without your prior consent, unless this is required by legal means. In cases where it is required by law or based on a court order, REALISTIC DREAMS LTD will collect, use and disclose your personal data, which have been collected online without your prior consent.

In order to process credit card orders, it is necessary to collect your personal information. Any supporting document and document that may be requested to certify and declare the identity of the customer remains strictly confidential and is controlled only by Viva Wallet. The provision of personal data by the user means that he consents to the use of such data by Viva Wallet for the reasons mentioned above. In no other case are personal data transmitted or shared without the prior consent of the user and the conditions are ensured to ensure that personal data does not undergo any illegal processing.

For any question or suggestion or statement related to these matters please contact Viva Wallet. At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.

Pay on delivery

For purchases, you have the option to pay the price of your purchases to the carrier at the time you pick them up. Cash on delivery costs are included in shipping costs. Payment by cash on delivery is made through couriers: RED COURIER (for Athens) or ACS (for outside Athens)

All prices on erosart.gr include VAT 24%


Privacy

A necessary condition for the initiation of the transaction between us is the disclosure by you of some of your personal information. When you place an order, we will ask for your full name,
the address to which the sold products will be sent, a telephone number, landline or mobile, which will be used to better serve you, your electronic address (e-mail
address) etc.

Our company strictly following the principles of personal data protection, provided by the relevant laws and international conventions, will not proceed with any unfair use and without your prior approval. The website in no way discloses, publicizes, sells, exchanges the personal details and information you entrust to us. As an exception, your personal information may be provided by the company, always following the procedure provided for by law, when this is imposed and required by a Public Authority, a court, etc.

Some of the information requested for the participation of users in certain services of the website is exclusively for statistical reasons. The user can at any time, if he wishes, request the deletion of his data from our files. The website is not responsible for the content of third-party websites to which links included in it may lead. The website is not responsible for any positive or consequential damage to the visitor from the use of it, or the information contained therein. The website assumes that its users have read and accepted this.

The website reserves the right to inform its suppliers with sales statistics, but in no case will they contain personal information that could lead to the identification of individuals.

Your personal information is kept with care by the Company based on the provisions of the Greek legislation (Law 2472/1997 on the protection of individuals and personal data), as supplemented by the decisions of the President of the Personal Data Protection Committee, the P D. 207/1998 and 79/2000 and article 8 of Law 2819/2000 as well as Law 2774/1999 and European law (directives 95/46/EC and 97/66/EC)

Erosart The best SEXSHOP in Athens